inin.comArchitecture and Open Platform Capabilities | Genesys

Xperience 2024 | Get future ready — now Register today Solutions Solutions Capabilities Industries The #1 AI-powered experience orchestration platform Explore prebuilt solutions Genesys Cloud CX Deliver personalized experiences at scale with an all-in-one contact center. Genesys Cloud EX Drive employee efficiency in your contact center and beyond. AppFoundry® Marketplace Extend the Genesys Cloud platform with pre‑integrated apps. Extend and build Dev Tools and Public APIs Cloud architecture Security and trust Global availability Integrations Deliver end-to-end personalized experiences at scale Purpose-built AI Realize value faster with AI that’s easy to deploy, control and optimize. Seamlessly connect on digital and social Personalize engagement on any channel with humans and AI-powered bots. Future-ready contact center Optimize with intelligent automation and embedded AI that delivers value from day one. Open CX platform and cloud architecture​ Innovate continuously, scale globally, and build any experience. End-to-end journey management Connect data silos to orchestrate and optimize customer and employee experiences. Workforce engagement management​ Simplify management, accelerate employee impact and increase retention with native AI and CX integration. Trusted across industries Banking Build trust and loyalty with seamless banking experiences across channels — every time. Healthcare Create secure, connected patient experiences that transform their care at scale. Retail Personalize every shopping experience with scalable retail support your customers can count on. Insurance Keep up with policyholder demands across channels using an AI-powered technology platform. Government Deliver secure, trusted digital government services that exceed customer expectations. More industries Discover how companies across industries achieve their specific goals with Genesys. Your company and Genesys Discover how pioneering organizations are reshaping the landscape of customer experience. Get ebook Customers Redefine your success standards Leading brands worldwide are making customer experience a competitive differentiator with Genesys. Customer stories Succeed and grow Customer success Professional services Product support Training and certification Connect and engage Customer communities Advocacy program Developer center Latest story Aeromexico soars to more personalized and rewarding interactions. Read more Partners Ascend to new heights with our partners Genesys delivers an ecosystem of world-class partners and alliances that enable businesses to achieve their unique goals. See partners Explore our partners Strategic alliances AppFoundry® Marketplace Find a partner Partner with Genesys Become a partner Partner programs Partner portal Partnership in action Genesys receives 5-star award in the 2024 CRN Partner Program. Learn more Resources Get the resources you need Discover the latest research, reports and resources to orchestrate more connected experiences. All resources Explore Reports and guides Demos and videos Webinars and events Blogs Podcasts Learn Training and certification Product knowledge Development Trending Contact center buyer’s guide: Focus on delivering the best experiences every time Get the guide Company A great partner, a great place to work Your company is in the experience business — even if you don’t know it yet. Discover how an empathy-first approach is the key to lasting success with customers, employees, partners and more. More about Genesys Why Genesys Our vision Sustainability Awards and recognition Who we areNews Careers Leadership Recent Genesys named a Leader in the 2023 Gartner® Magic Quadrant™ for Contact Center as a Service Read more Log in Search Get Started Start exploring Genesys today Let’s chat. Connect with an expert to explore our product or ask questions. +1.888.436.3797 Contact Genesys Try for free Product tours Product demo Compare value Pricing and plans Get a quote × Cloud architecture and open CX platform Modernize your tech stack and enable faster innovation — while guaranteeing secure, always-on operations Request a demo Reduce IT complexity and lower costs Navigating the fast-paced digital landscape with a complex tech stack poses significant challenges to your customer and employee experiences. Legacy on-premises call center software and cobbled-together cloud customer experience (CX) platforms hinder growth and efficiency. Instead, ease administration and maintenance, minimize your tech footprint, and empower your teams to stay ahead of evolving markets and the competition with the Genesys Cloud® platform. Get a unified modern cloud architecture Consolidate systems and reduce technical debt while co-creating connected experiences. With a foundation built on a single platform, Genesys Cloud delivers maximum uptime , backed by an aggressive SLA with an up to 100% credit guarantee. Innovate at speed and scale Compose differentiation in and beyond the contact center, tailored to your unique use cases. With weekly feature releases, turnkey marketplace apps and thousands of APIs, you can respond quickly to shifting customer expectations and business needs. Achieve a global reach and local presence Ensure secure, always-on operations to build brand trust wherever you operate. Services are available in over 105 countries through a network of globally distributed core and satellite regions, strategically located around the world, with centralized administration and control. Choose a single platform with endless possibilities Genesys Cloud provides a unified, modern cloud architecture with a single set of pre-integrated microservices for customer experience and workforce engagement management (WEM) on a single codebase. Extensive integrations, open APIs, rich developer tools and native artificial intelligence (AI) enable personalized experiences for every customer on any channel. Orchestrate every step of every experience In a single location, orchestrate data, systems and capabilities such as bots and channels alongside your agents — no coding required. Working together in the same intuitive, drag-and-drop interface, your IT and business partners can co-create simple to complex experiences delivered at the optimal time through a customer’s preferred channels. Eliminate silos across your CX technology ecosystem It takes free-flowing architecture that passes data, intent and intelligence across the organization to execute great customer experiences. Genesys Cloud makes it easy to integrate and exchange data with other systems by providing a rich set of open APIs, simple integration methods and an expansive ecosystem of pre-built solutions and applications. Administer from one location Empower your global workforce with access to the roles and permissions they need to deliver personalized experiences on every channel, anywhere, anytime — while ensuring security and resiliency. With Genesys Cloud, your workforce, along with their responsibilities, can easily scale and adapt as needed to the latest hiring surge or change in operations. Future-proof your contact center with an open platform As a single AI-powered platform designed to evolve, Genesys Cloud is inherently more agile, secure and globally available than other solutions. It also delivers a better user experience and provides a lower total cost of ownership. One platform, one codebase Minimize your tech footprint and maximize availability with a comprehensive set of pre-integrated, AI-ready microservices built into a single codebase. Learn more Effortless updates and new capabilities Stay ahead of evolving market shifts, business requirements and your competition with options to activate new features weekly. Learn more Worry-free security and compliance Rest easy knowing that your customers’ data, and their trust, remain secure and compliant — no matter the location of your operations. Learn more Streamlined data aggregation and automation Make data generated from...